Client Helpdesk

Command

• Introduction
• Platform User Setup
• Understanding Occurrences
• Command Live Dashboard
• Creating a New Occurrence in Command
• Managing Incident Standard Operating Procedures

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Consult

• Protection Readiness Tracker - User Guide

Connect - Devices

• Floor Plans
• Faults
• Devices

Perform

• Add note to job
• How to Add a New Property in the Smart Security Platform
• Occurrences
• Create a Smart Security Platform login
• Request an Additional Property
• Using the Mobilisation Tracker: A Comprehensive Guide

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Connect - Key Boxes

• How to operate the Key Box
• Types of codes
• How to login
• Adding a user
• Assign a code
• Resend a code

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Service Types

• On Demand Services

Terms and Conditions

• The Standard Service Plan
• Connect Terms and Conditions

Other

• What's changed: our new name, look, and navigation
• Assignment Instructions
• Security Officer Welfare & Facilities
• Kirby Street Board Room Tech
• Overview of Business Client Terms and Conditions
• Overview of Home Client Terms and Conditions

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API

• Book an alarm call using our API