Faults

Reporting a fault

1. Find and select the device which requires a fault raising against it.
2. Click on the fault log icon, this will redirect you to the Fault Log page.
3. Click on the '+ Report fault' button in the top right hand side of the page.

1. Select the priority of the fault which can be High or Medium
2. Select the fault type which can be Offline , Not working correctly , Damaged , Fault , Power issue , System setting issue or Other
3. Enter a description about the fault.
4. Then click 'Log fault', your fault is now created

View a fault

1. Find and select the device which requires a fault raising against it.
2. Click on the fault log icon, this will redirect you to the Fault Log page.
3. Select the fault required and click on the 'View' button.

4. This will the open up the Fault log sidebar. The sidebar will display the full audit trial from fault creation to completion

Fault log page

The fault log page displays all of the faults associated to the device. By default the page loads all faults that are in progress, to see all faults, just select the required 'Fault status' from the filters

• Priority of fault is represented using RED , AMBER or GREEN coloured icons
• If a fault requires actioning, the action button will display Update and be clickable
• If a fault is closed, the action button will display Resolved and not be clickable