What are On Demand Services?
On Demand Services are jobs conducted outside of the schedule of services agreed with our clients. They are booked for a short time frame and so are not considered regular jobs.
We used to call all these types of jobs “Miscellaneous Access” but it wasn’t clear enough what jobs we were invoicing. So, we’ve changed the name and added in more detail about the type of job to make our invoices and reports easier to understand.
Now clients will see items on their invoices like “Patrol: On Demand” or “Lock: On Demand“.
What’s the difference? On Demand vs. Scheduled Services
If you request a job which is not a standard part of the services we offer you, we will book the job as “On Demand”. As we haven’t agreed a regular schedule for this work, these jobs are charged at a higher rate. This rate will have been agreed with you at the start of the contract and may well be listed as “Miscellaneous Access” on your Sales Quote or Pricing Appendix. These rates may vary by property (even for clients with multiple properties on the same account) usually depending on the location of the property but also the complexity of the work required.
What On Demand services do you provide?
- Third Party Access: On-demand
- External Patrol: On-demand
- Internal Patrol: On-demand
- Key Collection: On-demand
- Lock: On-demand
- Unlock: On-demand
- Key Check: On-demand
- Clear Desk Check
- House Check
- Lost Key
- Site Survey
- Vacant Property Check
- Welfare Check