CCTV Monitoring

Excessive false alarm rate

• The agreed false alarm limits are 3 activations per night, 90 per month, or 1,080 per year.

• If the CCTV system exceeds these limits, we will notify the client via phone or email and request that they investigate and rectify the issue within 24 hours.

• If false alarms persist and become habitual, we reserve the right to suspend monitoring services until corrective actions—such as lens cleaning, adjusting sensitivity settings, or addressing environmental triggers—are implemented at the client’s expense.

• We do not accept liability for any damages, losses, or consequences resulting from false alarms or the inability to monitor effectively due to excessive false activations.

AI-Assisted monitoring policy

• Our CCTV monitoring service integrates Artificial Intelligence (AI) to assist in identifying and verifying alarm triggers. The AI system analyses footage for specific events, such as motion or unusual behaviour, and may either filter out false alarms or escalate activations to an operator.

• While AI technology is designed to reduce false alarms, any activations that require human intervention will count toward the false alarm limit.

• AI-based event detection is an evolving technology, and while continuously improving, Clients acknowledge that AI may occasionally misinterpret events, leading to missed or unnecessary activations.

• The AI system is subject to ongoing updates and enhancements, but errors may still occur. As such, we do not guarantee 100% accuracy in event detection or responses.

Data Protection Information

In accordance with the Data Protection Act 2018, the operator of a CCTV system may be required by law to register your CCTV system with the Office of the Information Commissioner. For further information, please ring or write to:

The Office of the Information Commissioner: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• Notification line: 01625 545740

• Infoline: 01625 545745

• Switchboard: 01625 545700

• Fax: 01625 524510

• Email: mail@information.gov.uk

• Website: www.information.gov.uk

British Standard Code of Practice BS 7958

Attention is drawn to the above code of Practice for the management and operation of CCTV (which is applicable to CCTV used in public spaces and also provides good practice for all other CCTV systems.

Installation of equipment

Operating condition requirements, location of system servers & digital recording equipment

The majority of equipment servers and digital recording systems utilise cooling fans to ensure that components within the equipment do not exceed operational parameters. The net result of the use of cooling fans is:

• The cooling fans create noise
• The hot air generated from within the equipment is expelled into the environment immediately outside of the equipment
• The noise and heat can sometimes make it difficult for operators to work in the same room as the recording equipment.

Therefore, we strongly recommend that these units, wherever possible, be placed in a separate location such as a rack room or, at a very minimum, away from the operator's positions.

To prevent the equipment from over-heating (hence failing), it should be placed in a temperature-controlled environment (unless the equipment has been specifically designed to operate in harsh exterior environments). The temperature in the equipment racks should not exceed the manufacturer's stated maximum. Where multiple vendors' equipment is installed within the same rack, the lowest maximum temperature shall determine the temperature settings. The temperature in the rack room should be
maintained at similar temperatures to those found in IT server rooms.

The client is responsible for maintaining the air conditioning or ambient air temperature. TKC will not take responsibility for maintaining the correct temperature within any equipment rooms. We would strongly recommend that the temperature of any equipment room is carefully monitored and any changes beyond the manufacturer's maximum ratings are notified to the Control Room Supervisor immediately. TKC would be happy to advise on systems to carry out this monitoring if requested.

If you are considering using this equipment outside of such a controlled environment referred to above. We would suggest you familiarise yourself with the environmental guidelines in the system data sheet(s) supplied within our return documentation.

Power Supplies
All digital recording equipment and related equipment should always be protected from power surges and loss of power. To this end, we strongly recommend the use of suitable Uninterruptible Power Supply units (UPS's) of sufficient capacity to allow a controlled shut down of the system as a minimum. Should it be necessary for the system to run for a longer period for any reason, then the UPS's can be upgraded accordingly. If you have your own UPS system and you intend to utilise it for the above purposes, we will provide you with loading calculations for you to check with your supplier that the unit is of sufficient rating.

Please note that warranty terms may be invalid if the correct power conditions are not met
and maintained.

Documentation
The manufacturer's handbooks, appropriate to the user, will be supplied on handover of the system.
A system record describing the whole Installation will be provided on completion. This may be supplied as a schematic drawing. Reference images will be recorded during the handover of the system, including those taken in low light conditions.

A copy will be handed to the customer's representative and a copy retained by the commissioning engineer. A site log book will be provided. This should be held where it will always be available to the visiting engineer. An NSI certificate of compliance will be forwarded on receipt of payment.

Disposal of old equipment

Unless otherwise explicitly stated, the appropriate disposal of all redundant existing equipment shall be the responsibility of the client. If required, we can carry out disposal at additional cost.