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How to Add a New Property in the Smart Security Platform

Updated

This guide provides step-by-step instructions for adding a new property within the Smart Security Platform. It covers selecting the property type, adding services, and submitting all necessary information. Please note that, if your account permissions allow, you will also be able to book on-demand jobs once the property has been successfully created.

Step 1: Sign in to the Smart Security Platform

Don’t have an account? Create one here

Step 2: Access the “Add New Property” feature

  • You can access the property form in two ways:
  • On the Request Jobs page, click Add New Property OR From the left-hand menu, expand the Properties section and click Add New Property

Step 3: Fill in Property Details

  • If your login is associated with multiple accounts, select or enter the correct account. 
  • Choose the property type and the type of checks: Internal or External.

Step 4: Configure Scheduled Services (if needed)

  • You’ll be prompted to choose whether the property requires scheduled services.
  • If no scheduled services are needed, tick No Scheduled Service (Keyholding & Alarm Response Only). If yes, select one or more services from the list to reveal the Scheduled Service Details section.

Include:

  • Frequency: Daily, weekly, monthly, etc.
  • Days: e.g., Monday to Friday, first week of the month
  • Times: e.g., 4pm–7pm, daylight only
  • Spacing: e.g., at least 1 hour between visits

Example: “3 patrols per night, every day, between 10pm and 5am, with a minimum 1 hour between each patrol.”

Then:

  • Select a Start Date (and optional End Date)
  • Indicate if the service should run on bank holidays
  • Click Next

Step 5: Enter Property Details

Fill in the required fields:

  • Property Name: Used in your contract (e.g., The Keyholding Company HQ)
  • Your Ref 1 and Your Ref 2: Optional fields for internal referencing (used on POs and invoices)

Set the property location using:

  • 📍 Map Pin: Move it to mark the exact entrance
  • 🌐 what3words: Enter the 3-word address (remove slashes)
  • 🔢 Coordinates: Enter manually if known

Step 6: Provide Assignment Instructions

Enter key information to assist during callouts:

  • Entry and exit procedures
  • Intruder alarm details such as access codes, alarm panel and details around the monitoring station provider
  • Details around the property such as meter locations

Step 7: Add Contacts

  • Emergency Contacts: Notified in the event of urgent issues or alarms
  • Job Report Recipients: Will receive automated reports once jobs are completed

Final Step: Submit

  • Once the form is fully completed, click Submit.
  • The Mobilisation Team will begin the onboarding process and will contact you if additional details are required or to schedule a site survey.

 

Need Help?

If you encounter any issues or have questions, please contact our support team