You can cancel a property through our Smart Security Platform.
- Login in the Smart Security Platform.
- On the left hand pane click 'Properties' then 'Property Search' and find the required property
- Click on the property and then click 'Cancel property' button
- The cancel property form will then load
- Select the date you would like the property cancelled. The default cancellation notice period is 30 days, but may differ based on your account
- Select what you like us to do with the keys we hold for the property. The options are:
- Post back to the property address
- Post to account address
- Post to a different address
- Destroy keys
- Not applicable - no keys are held for the property
- Select the reason for cancelling the property.
- Click submit.
NOTE:
- You will receive email to acknowledge the cancellation.
- Once the cancelation date is met, all services will automatically cease and the property will no longer be available in the platform.
- Until the cancellation date, the property will remain in the platform as a live property.