You can do this by navigating to the 'Waiting for allocation' tab on your Ops Controller Screen, and using the 'allocate' button.
1. Job Management > Ops Controller Screen
2. Under Waiting for Allocation, locate the job
3. Select the job and click Allocate
4. Leave the team blank but select the Operative from the drop down
Ref: TKC_TE_Allocating Jobs To A Mobile Device_V1
Last Reviewed: 11/11/2023