Introduction to Guardian Site Visit Reports (SVR)
Welcome to the tutorial on conducting Site Visit Reports (SVR) for The Key Holding Company.
This video guide will walk you through the process of booking, conducting, and completing SVRs using the Chase app.
These reports are essential for ensuring quality and compliance with our ACS and NSI standards.
Summary
In this tutorial, we explain the new SVR booking process. Supervisors, managers or equivalent are required to perform monthly site visits, completing a set of questions through the Chase app to capture essential information and feedback.
The video covers:
- How the site visit attendances are booked.
- Required personnel for conducting these visits
- Completing the visit report questions (free text, selection, and ranking)
- Documenting client feedback
- Ensuring compliance and quality assurance from these visits.
Please follow the instructions in the video to ensure accurate and efficient completion of your site visit reports.
Feel free to contact the Guarding Team should you have any questions:
- Tel: 0370 7706885
- Email: guarding@keyholding.com
Watch the full tutorial video below to get started.