You will first need to download Chase 2 - The Keyholding Company from the Google Play store or App Store.
2. App Permissions
Once you have logged into the app for the first time, you will be prompted to enable Camera, Background location and notification permissions. These permissions allow us to evidence to our clients our attendance on site in real time. Please note: You will not be able to carry out any shifts without enabling these permissions. Once your shift has ended, you can disable these permissions.
After confirming the permissions, you will be prompted to login with your username and a secure password. You will also be prompted to create a 4 digit pin. This is so that you don't have to keep relogging into the app each time you need to complete a job.
4. Allocated Job Info
Now you are ready to carry out the job. If you have been allocated a Guarding job, this will appear on the first screen. Click on the guarding job to see everything you need to know about the job you are about to execute including any site contacts that need to meet you on site. You will also be able to view the address, Booking Information and Property information i.e. Assignment instructions.
5. Starting the job
Once you have read all the information you need, please "Accept" the job. You will then be prompted to start the job. This lets us know you are ready to start making your way. Once you have begun your journey to the job site, please press the "On way" button. This lets us and the client know that you have begun making your way to site. It is important for us to know when you have begun your journey to the site as this will let us know that you are going to be on time and we can assure the client on your behalf.
6. On Site
When you arrive on site, press "On site". This lets us and the client know you have arrived at the right location and can accurately confirm your hours of attendance. Please note: you can only mark yourself on site up to 5 minutes before your shift begins and within the location of the job. We use a geofence checker to ensure that you have arrived at the correct venue, within approx. 50 metres. Please double check your location with the map displayed before proceeding.
7. On Shift
Now your shift has begun, you can check the job information page which contains the instructions from the client on your tasks to be completed during your shift.
Please ensure you perform all the necessary risk assessments once you begin your shift which can be found in the Property information.
To record an observation of a risk or issue that requires reporting, simply press the "Record Observation" button and you will be able to record the type of observation and any details about the issue that will be helpful to the client.
If you are required to perform patrols during your shift, simply hit "Start a patrol". You will then see a timer which will record the length of time your patrol lasts. PLEASE NOTE: You can still record observations whilst you are performing a patrol. When finished, simply press "end patrol".
8. Finishing your Shift
When your shift has finished, select "Complete". Then press "Leave site". The time you leave site will declare the end of your shift.
You can now Finish the job which will send all of the information contained within the job back to The Keyholding Company.
If you would like to suggest an improvement or report an issue with the app or processing a job, just take a screenshot on your device on the page you were experiencing the issue, and a pop up will appear, where you can report a bug or suggest an improvement. This goes straight to our technical development team.
Thanks for working with The Keyholding Company
Last Reviewed: 1/8/2023