Coronavirus (COVID-19) - Service Amendments

We are taking some important steps to ensure our mutual clients properties are secure, whilst adhering to government recommendations to contain the spread of Coronavirus (COVID-19).

Unless you have been advised otherwise, you should be conducting all contracted services, according to the standard requirements.

If we receive information that a property that you are servicing has become contaminated, then we will immediately ask you enact the following service changes (providing it is safe to do so).

Alarm Responses
You will respond to alarm calls by conducting an a full, external perimeter check only. You will need to contact us on your arrival so that we can liaise with the monitoring station to reset/silence the alarm remotely.

Scheduled internal patrols
All internal patrol services will be converted to external only.

Scheduled locks/unlocks
On the presumption that the property will be in 'lock-down' once the contamination is confirmed, we will ask you to secure the property using the external doors only. The service amendment request will include a templated 'emergency notification card' that you can print, and leave in the entrance, in-case anyone has been locked in and needs to contact us.

You will need to contact us on your arrival so that we can liaise with the monitoring station to try and set the alarm remotely.

We will notify the client that the future unlock/lock services have been temporarily suspended until we have received clearance that your property is safe to enter.

Please do not enact these service changes unless it has been requested by ourselves, and you have completed an appropriate risk assessment.